Account & access
Problems signing in, password resets, or permissions not behaving as expected.
Include the email address and any error you see.
Live technical support · 24/7 ticketing
Reliable support for
EyeBuz Tech
Get guided help for logins, hosting, email, and application issues. Open a ticket in seconds and our team will follow up with clear, actionable next steps.
Fast triage. Most issues get an initial human response in under one business day.
Live system snapshot
All systems nominal
Avg. first response
45m
Business hours
Tickets open
12
3 marked urgent
Uptime (30 days)
99.96%
Core platform
SLA coverage
24/7
Premium plans
eyebuz_support.log
tail -f
// incoming ticket (sample)
{
"type": "login_issue",
"status": "triaged",
"priority": "high",
"channel": "web_form",
"assigned_to": "support@eyebuz.com"
}What we can help you with
Describe your issue in plain language – we will map it to the right diagnostics and a human agent.
No technical jargon required
Service availability
Pages not loading, slow dashboards, or intermittent availability concerns.
Tell us when the problem started and how often it happens.
Billing & invoices
Questions about charges, missing invoices, refunds, or plan changes.
Share invoice ID or approximate date and amount if possible.
How our support process works
We mix automation for fast triage with human specialists for final troubleshooting and resolution.
When you open a ticket, our intake flow captures the minimum details needed to start troubleshooting. From there, our technical support team validates the issue, reproduces it when possible, and keeps you updated as they work on a fix or workaround.
- Structured ticket intake so nothing important is missed.
- Severity-based routing to the right engineer or support specialist.
- Clear communication on progress, next steps, and any required actions.
For urgent production incidents, mark your ticket as URGENT and include impact (who is affected, where, and since when).
That allows us to immediately prioritize and, if needed, escalate to on-call engineering.
Frequently asked questions
Short answers to the things we see most often from customers.
-
How quickly will someone respond to my ticket?During business hours, initial responses are usually within a few hours. For urgent tickets, we aim to respond significantly faster.
-
What information should I include when I report an issue?Tell us what you were trying to do, what actually happened, any error messages, and the approximate time of the issue. Screenshots or logs are extremely helpful where available.
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Can I update or reply to an existing ticket?Yes. You can reply to our email notifications or use the link in your ticket confirmation email to add extra details or attachments.
Open a support ticket
Use this form for non-emergency issues. For outages, mark your request as urgent in the description.
Email: support@eyebuz.com
Hours: Standard business hours with on-call for critical incidents.
For security-sensitive issues, you can mention that in the subject of your ticket and we will route it accordingly.